How do I make a payment?

We accept checks, cash, and credit cards. For cash payments, please have the exact change on you. Note that there is a 4% transaction fee with credit card payments. Our office has a locked black Dropbox just to the left of the front door for your convenience for checks or cash payments to be dropped off. If you need to mail in payment, we will provide you with an address.

When will I have to pay the remainder balance?

The remaining balance on your order is due on or before the day that you receive your rental items. We will charge the credit card placed on file at the time of booking unless requested otherwise prior to the event date. If there are any missing/damaged items or additional service fees, we will provide you with an updated invoice after return. You then have two weeks to reconcile this balance.

Can I add/subtract items the week of my event?

Items may be added based on inventory and availability anytime before your order is sent out. Items cannot be reduced within two weeks of your event date.

How do I know how many items to order?

We will help you! We recommend always ordering a few extras of everything just to be sure you have enough, especially linens and flatware! Tables and chairs are our highest-demand items. We encourage you to reserve the maximum amount needed at the time of booking and make reductions by our cut-off date (two weeks before your event). Last-minute add-ons may not be possible as they could already be rented to another client and linen orders take well over a week to be confirmed.

What if I have to cancel my order?

If the cancellation occurs before 14 days to the Out Date, the 50% deposit is nonrefundable, but the remainder balance will not be charged. 75% of the rental will be charge if the cancellation occurs within 14 days of the Out Date. 100% cancellation charge on all items if cancelled less than or on seven days from the Out Date.

How long do I have the items for?

Rates are quoted for one day, single event use. We ask that customer pick up or staff delivery is the day before your event and customer drop off or staff pickup is the day after your event unless it conflicts with holidays and/or seasonal hours.

Can I pick up my items?

Yes! There is no fee for client pick ups and client drop offs. We meet clients by reservation for all pick ups and returns and we ask that you provide us with a half hour time frame for us to meet you. Please notify us ahead of time if you anticipate needing to take multiple trips. Pick ups or returns that take longer than a half an hour may be subject to additional fees. Client pick ups and returns are scheduled during the hours of 9-5PM daily June-Sept, and 9-5pm M-F Oct-May. Pick up and return requests on Holidays, Weekends or before the outlined hours are subject to additional labor costs and/or after hours fees.

Who is responsible for returning the rented items?

It is the client’s responsibility to return all rentals to our storefront. A drop-off time must be agreed upon beforehand to ensure a staff member is there to meet you. You may also pay for a staff member to pick up your items instead. You are welcome to delegate the task to a family member or friend, but please ensure that they are aware of your scheduled return time.

Can I have my items delivered?

Yes! There is an additional fee that is based on quantity of items, location and how many trips we will need to take. Labor can also be added depending on the size of the order and if setup/take down is asked by the client. Delivery items will be unloaded in the intended location of use if provided by the client, within reason. Fees may be applied if staff has to go up stairs, on rocky/rough paths or haul items inside. Deliveries and pick ups are scheduled during the hours of 9-5PM Monday-Friday Oct-May, and 9-5pm daily June-Sept. Delivery requests on Holidays, Weekends or before the outlined hours are subject to additional labor costs.

Will Bainbridge Event Rentals deliver outside of Kitsap County?

We are always willing to work with you! There may be an additional delivery fee but yes, we can deliver outside of Kitsap County.

CAN you deliver to a home address?

Yes! Please provide us with a designated covered space for the items, for example a garage or covered patio. If you are not going to be home at the time of delivery please let us know where we should leave the items. If you suspect any difficulties for our trucks to deliver/pickup please let us know at the time of booking.

Can your staff set up at delivery?

For a labor fee, yes. However, depending on the weather, we ask that tables and chairs be kept under cover and out of the rain.

Where will our items be placed once delivered?

Delivery orders can be placed in the intended location of use, within reason. Please plan to be on site at the time of delivery to direct our staff on the unload location. Items should be placed in a single, secured location for pickup and you must notify us if this location changes from delivery. If no one is present at the time of delivery, and other directions are not provided beforehand, our staff will unload within 20 feet of their access point in our box truck. Extra labor fees will be applied if items need to be hauled up stairs or any other challenging terrain.

What do I do with the used plates, flatware and glassware?

Plates and flatware should be rinsed and free of food. Plates need to be stacked nicely back in original crate. Flatware will need to be sorted by type and placed in original bin and glasses should be free of liquid and placed side up in racks. Any dishware/ glassware that does not meet these requirements will result in an additional $50/hour cleaning fee added to your remaining balance.

What if I don’t use something I rented?

Rental items will be charged whether they are used or not. The reason for this is once they are in your hands we cannot rent them to anyone else.

What if there is damaged or missing items?

It is the customer’s responsibility to cover costs for any damaged or missing items once the order is in their hands. A full retail replacement fee will charged. You are welcome to inquire beforehand on what replacement fees will cost. Linen replacement fees are dependent on the linen company we use. We will provide a receipt from them if there are extra fees. Examples are chipped glassware, tears or burns in linens or tents, missing chairs or flatware, damaged storage bins for plates and flatware. Please be sure you check for any damages at the time of pickup or delivery and notify us if there are any. We also offer damage insurance at the time of booking which covers any loss or damage in your care entirely and waives any final replacement costs, some exclusions apply.